Buy Cuban & New World Cigars Online in the UK

Stock permitting, we aim to dispatch within 24 hours via Royal Mail Tracked or Royal Mail Signed For services. Delivery typically takes1–4 working days, but delays with Royal Mail are outside our control. If you experience any issues, please contact us and we’ll work with you to resolve them. If an item is out of stock, we’ll notify you right away and offer either a refund or dispatch as soon as it’s back in stock. We include a Boveda humidification pack with cigar orders to help maintain optimal relative humidity (RH) in transit.

What can I return?

• Accessories (lighters, cutters, humidors, etc.) if unused, in original packaging, and in resalable condition within 14 days of delivery.
• Tobacco products (cigars, pipe tobacco) only if faulty, damaged or sent in error.

My order arrived damaged or wrong — what now?
Email info@thesmokingjacket.co.uk within 14 days with your order number, details, and photos. We’ll arrange a replacement, repair, or refund.

How do I start a return?

1. Email info@thesmokingjacket.co.uk with order number + reason (and photos if damaged).
2. Once approved, post to:
   The Smoking Jacket, 148 Gloucester Road, London SW7 4SZ, United Kingdom
3. Include a copy of your invoice/confirmation.

Who pays return postage?
You do, unless the item is faulty or we made an error.

When will I get my refund?
Within 5–7 business days after we receive and inspect your return. Shipping fees are non-refundable unless we’re at fault.

What can’t be returned?

• Cut or partially-smoked cigars
• Opened/used humidification products
• Items returned without prior approval

Does this affect my rights?
No — your statutory rights remain protected.

Are your Cuban cigars genuine?
Yes. We source via official UK channels; Cuban cigars are EMS-stamped where applicable.

How are your cigars stored?
In our London humidors under stable conditions (approx. 65–70% RH).

Do you include humidification in orders?
Where suitable, we add protective packing and may include Boveda-style packs for longer journeys or sensitive items.

How should I store cigars at home?
Aim for 65–70% RH in a quality humidor. Avoid heat, direct sun, and big temperature swings.

I don’t own a humidor — any quick tips?
Short term: a zip bag + small humidity pack works. Long term: invest in a humidor; see our Humidor Guide for setup and maintenance.

Do you offer storage advice?
Yes — check our Humidor Guide and feel free to email info@thesmokingjacket.co.uk